At Massy United Insurance we welcome feedback from our clients. Feedback on our products, service and overall experience with us plays an important part in our customer satisfaction process. Feedback in the form of compliments, complaints, or suggestions is continually used as a basis for improvement of our service to our policyholders.
In order to effectively investigate feedback from our clients and in compliance with the requirements of the Insurance Act, we have appointed an Internal Ombudsman.
Name: Tashika Singh-Jainarain
Tel #: 592 226 1926
Email address: Tashika.Singh@massygroup.com
Tashika will assist in resolving any complaints received.
Any concerns which our clients may have can be submitted to Tashika via telephone or email or they can contact Massy United Insurance via social media or even visit one of our locations.
Where a complaint is received, we commit to investigate fully, notifying the complainant of the progress.